Hong Kong International Airport has been named the world’s leading airport for customer experience, thanks to new technology, upgraded facilities, and seamless services
Hong Kong International Airport (HKIA) has once again reinforced its status among the world’s most forward-thinking aviation hubs. At the 32nd World Travel Awards, HKIA secured multiple top honours, including the title of World’s Leading Airport for Customer Experience, recognising the airport’s commitment to innovation, seamless service, and elevated passenger convenience.
The prestigious recognition reflects HKIA’s ongoing mission to provide efficient travel, best-in-class facilities, and technology-driven customer solutions that meet the evolving expectations of modern travellers.
A Landmark Win at the 32nd World Travel Awards
The World Travel Awards are widely regarded as the global hallmark of excellence across travel, tourism, and hospitality. Winners are determined by travel experts and passengers worldwide, underscoring the credibility and industry weight of each accolade.
Alongside its global title, HKIA was also named:
- Asia’s Leading Airport (for the fifth time since 2020)
- China’s Leading Airport (for the fourth consecutive year)
These repeat wins highlight the airport’s sustained performance and continuous improvement in service standards across the region.
Innovation as a Signature Strength
Facial recognition and smartphone-only departure processing
HKIA continues to lead the industry in smart travel solutions. It remains the only airport in the world where passengers can complete all departure procedures using only their smartphones and facial recognition, eliminating the need for physical travel documents and significantly streamlining the process.
This approach reflects HKIA’s long-term strategy—combining customer wellbeing, efficiency, and future-focused infrastructure.
Major Developments Enhancing Passenger Experience
The new Coach Hall and Terminal 2 expansion
In 2025, HKIA opened the first phase of its expanded Terminal 2: the Coach Hall, a new passenger facility designed to improve connectivity and transit convenience. The project marks the beginning of a wider capability upgrade aimed at supporting future demand and growing international passenger flows.
Park & Fly automated car park
Further strengthening its intermodal transport network, the airport recently introduced Park & Fly, a fully automated car park that enhances convenience for international travellers and ensures smoother ground-to-air connectivity.
Taking Travel Experience to the Next Level
Three-runway System and Airport City strategy
As part of Hong Kong’s long-term aviation vision, HKIA is expanding its capacity through the Three-runway System, expected to significantly increase passenger movement and operational efficiency.
At the same time, development continues across SKYTOPIA, HKIA’s growing airport-city ecosystem designed to offer travellers new commercial experiences and lifestyle services beyond traditional transit.
Together, these developments are positioned to elevate HKIA’s role as a leading international aviation hub, particularly for Asia-Pacific travellers.
Recognition from Industry and Travellers Alike
The World Travel Awards celebrate exceptional performance and innovation across aviation, tourism, and hospitality. What makes these honours especially significant is that voting includes both industry professionals and passengers—reflecting real customer sentiment alongside expert evaluation.
Official Statement
Vivian Cheung, Chief Executive Officer of Airport Authority Hong Kong, commented on the achievement:
“These honours reflect our unwavering dedication to delivering exceptional service and a seamless travel experience for customers, while continually driving innovation forward. With the expanded Terminal 2, automated connectivity services, and strengthened long-term capacity, HKIA is well-positioned to take passenger experience to the next level and solidify its position as Asia’s premier aviation hub.”
Her statement highlights the dual focus of HKIA’s strategy: immediate customer convenience and long-term, scalable development.
Elevating Asia’s Aviation Landscape
HKIA’s awards build on Hong Kong’s wider reputation as an international gateway, reinforcing the airport’s role as a regional aviation anchor. With new capacity, cutting-edge digital services, and expanding transit capabilities, the airport is set to continue shaping the future of travel across Asia and beyond.
At a Glance
- Location: Hong Kong International Airport, Chek Lap Kok
- Global Award: World’s Leading Airport for Customer Experience 2025
- Regional Awards: Asia’s Leading Airport, China’s Leading Airport
- Technology Highlights: Smartphone-only departure; full facial recognition
- New Developments: Coach Hall (Terminal 2 expansion), Park & Fly
- Long-Term Projects: Three-runway System; Airport City development SKYTOPIA
Also read HKIA Wins Top Spot as World’s Busiest Cargo Airport in 2024
